RETURNS

Within 3 days of delivery, if the piece is unsolved and still in its box and pouch, we will exchange it for another puzzle of the same value. Tell us within those 3 days.

Once a puzzle has been taken apart we cannot exchange it. Half the value of these objects is that they arrive assembled and sealed.

If a piece arrives damaged, bent, missing a component, or genuinely cannot be solved because something is wrong with the casting, we refund it in full or replace it. Your choice. Send us a photo and we will sort it out.

Being stuck. Being stuck for weeks. Being stuck and annoyed about it. That is the product working as intended, and we will not take it back for that reason.

Damage caused by forcing a piece is also not covered. Nothing here needs force.

Email info@riddlum.com with your order number and what happened. We answer within a business day.